Returns
Unfortunately, due to sanitary purposes, we do not accept returns.

***ALL ITEMS ON SALE ARE FINAL SALE***

If for whatever reason the item arrives damaged, please contact us as soon as the item arrives. We will only consider replacing, providing a refund or store credit if we are contacted within 5 days of receiving your package and item is still in its original brand new packaging.

Refunds (if applicable)
Once you have contacted us about the damaged item, we will send you an email to notify you if your claim is approved. We will then process your refund, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@libralashbar.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@libralashbar.com and send your item to: LIBRA LASH BAR

7 SUNDEW LANE, RICHMOND HILL, ON, L4E 1C3 
CANADA

Shipping
To return your product, you should mail your product to:
LIBRA LASH BAR

7 SUNDEW LANE, RICHMOND HILL, ON, L4E 1C3 
CANADA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please save all tracking information provided by the selected postal service.

Thank you.